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Help and FAQs!
Philips Intelligent Agent 2.2

Updating has become even more simple with version 2.2!

The Philips Intelligent Agent searches automatically the correct update for your drive in only three simple steps:
+ Download the Philips Intelligent Agent now!
+ False virus warning

How do I use it?

What is the Philips Intelligent Agent?
The Philips Intelligent Agent is a tool which helps you to keep your Philips products to date. It automatically offers the correct download for your product without searching through long lists. Updates are now at your fingertips!

Which Philips products are supported?
  • Philips Blu-ray drives for use with a computer, which are sold by Philips Consumer Electronics.
  • Philips DVD drives for use with a computer, which are sold by Philips Consumer Electronics.
  • Philips CD drives for use with a computer, which are sold by Philips Consumer Electronics.
  • Philips Network Storage drives (NAS)
  • Philips Webcams:
    • SPC220NC (Windows XP, Vista 32bit)
    • SPC230NC (Windows 2000, XP, Vista)
    • SPC530NC (Windows 2000, XP, Vista)
    • SPC630NC (Windows XP, Vista 32bit)
    • SPC900NC (Windows 2000, XP, Vista 32bit)
    • SPC1030NC (Windows XP, Vista)
    • SPC1300NC (Windows XP, Vista 32bit)
    • SPC1330NC (Windows XP, Vista)
    • ToUCam PCVC840 (Windows XP)
  • The Philips Intelligent Agent itself.

What's new?: Philips Intelligent Agent 2.2
  • 25 February 2008
  • Added support for Philips Webcams. At the launch of PIA 2.2, only a few models will be supported, more models will follow later.
  • Small user interface changes
  • Added 11 languages (Traditional Chinese, Greek, Hungarian, Japanese, Korean, Russian, Romanian, Slovak, Swedish and Portuguese)

What's new?: Philips Intelligent Agent 2.1
  • 23 Oktober 2007
  • Added support for Philips NAS Network hard disks. This functionality requires local network access. Windows will recognize this and the windows (or other) firewall will pop up. Please allow the Philips Intelligent Agent to pass the firewall.

What's new?: Philips Intelligent Agent 2.0
  • 9 March 2007
  • Added a new tabbed interface providing a comprehensive categorized product status overview.
  • Added support for webcam product update checks. Even though this it is still inactive at this moment, webcam support will be activated automatically and deployed gradually in the near future.
  • Added possibility to add more products without installing a new Philips Intelligent Agent version.
  • Added an optional 'Info' button for each product.
  • Added a 'Favorite' section in the menu which will show some relevant links that might be useful. The favorites shown are related to the installed products.
  • Added a link in the favorites to the feedback form on the Storageupdates website.
  • Added Polish, Turkish and Simplified Chinese.
  • The automatic check will also be executed if no products are installed. This will keep the Philips Intelligent Agent up to date.
  • All downloads will default be stored in 'My documents/Philips Intelligent Agent'.

How do I use it?
+ Please consult the manual.

Why should I use it?
Even after releasing a product, we continue to improve it and even add some functionality to the product. In the past, you had to visit this website from time to time to see if there was something new for your product. The Philips Intelligent Agent helps you by automatically notifying you when updates are available for your product. Can it be easier?

Does the Philips Intelligent Agent send any information to Philips?
No. The tool simply compares all the recognized Philips devices with an up to date list that is downloaded from the Philips server. No information is sent to Philips or any other company.

Which languages are available?
English, German, French, Italian, Spanish, Dutch, Polish, Turkish, Simplified Chinese, Traditional Chinese, Greek, Hungarian, Japanese, Korean, Russian, Romanian, Slovak, Swedish, Czech and Portuguese. You can change the language afterwards in the 'Options' and 'Settings' menu.

Which operating systems are supported?
  • Microsoft Windows Vista
  • Microsoft Windows XP Home and Professional
  • Microsoft Windows 2000
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows NT 4.0 Service Pack 6 (External USB devices are not supported by Windows NT. Administrator rights are required when using Windows NT.)

Do I have to register?
There is no need to register for using the Philips Intelligent Agent. However, when you register at Club Philips, we can provide you interesting offers from Philips, giving you even more fun using your Philips devices.

I can not connect to the server. What now?
1. Check if your internet connection is working.
2. Check if you did not 'block' the Philips intelligent Agent using a firewall (incl. Windows Firewall).
3. Go to 'Options and 'Settings', and click on the button 'Microsoft Internet Explorer' or 'Mozilla Firefox' to copy their proxy settings to the Philips Intelligent Agent.