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Help and FAQs!
Problem Solver

I can not find my Philips S-ATA ReWriter in Windows.

1. Did you connect all cables correctly?
Check if you connected the data and power cable as described in the manual.

Warning: Switch the computer off before opening. Ground yourself and your tools by touching the computer cover or frame before handling the drive to prevent damage to the electrical components. Always disconnect the power cable from the computer before handling the drive to prevent electrical damage. Avoid touching the pins with pliers to keep from bending the pins.

2. Is your PC Bios setup OK?
Check the PC bios by hitting the Del, F1, F2, F10 key (PC dependent) when the pc starts (before windows starts to load).
Check if S-ATA is enabled and the setting is 'IDE' and not 'RAID'.
Please consult your PC manual for more information.

3. Are your devices seen by Windows?
Click on::
1. Start
2. Settings
3. Control Panel
4. System
5. Hardware
6. Device Manager
Double click on 'DVD/CD-ROM drives'
Your Philips device should be listed here.
If not, following can be done::
  • Check the cables as in 1.
  • Check if no question mark and exclamation mark appear in the device manager. Install the drivers that came your computer (Philips can not provide these) or let Windows search the internet for new drivers.
  • Update your IDE drivers: go to the 'IDE ATA/ATAPI-Controllers' in the device manager and double click them. Windows will try to help you.
  • Uninstall the IDE Channel on which your Philips rewriter is connected (typically the secondary IDE Channel). Windows will require a reboot and will reinstall the required drivers.
--> Note these drivers have to be provided by the manufacturer of your PC/Windows, but NOT by Philips. Philips can only provide Windows 98 Second Edition drivers for External ReWriters.

4. Did you connect your ReWriter to an add-on S-ATA card?
Some older add-on card to extend the number of S-ATA devices are only made for hard disks and do not perform well for optical drives. Try updating the drivers of the S-ATA card. Connect your ReWriter to the S-ATA connector of your motherboard.

5. Do you have an older S-ATA connection?
Older S-ATA chips do only support hard disks and do not support optical drives. Visit the website of your PC manufacturer or motherboard manufacturer to see if there are updates available.
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