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Help and FAQs!
Problem Solver

I have difficulties reading discs.

1. I can not read a disc anymore?
Several reasons can cause discs to be unreadable:
  • The disc has scratches: try Isobuster to recover as many files as possible. Sometimes it is a good idea to use several ReWriters for recovering.
  • The disc has fingerprints on it: clean the disc gently with a soft cloth, moving from the middle to the outside. Never clean in circles.
  • The disc was badly written (bad writing quality): Try using Isobuster to recover the data. Remember to burn a new disc containing the data you just recovered.
    + Read more here!
  • We advise to use the Philips Intelligent Agent to keep your Philips ReWriter up to date. Updating your ReWriter may solve some problems.
    + Read more here!

2. Reading is very slow.
This can be caused by the same reasons as in 1. Use the same solutions and if required burn your data on a new disc. We advise to use the Philips Intelligent Agent to keep your Philips ReWriter up to date. Updating your ReWriter may solve some problems.
+ Read more here!

3. Did you use a supported disc?
Not all ReWriters can read all types of discs. Use Nero Infotool to see which discs can be read.
+ Direct download.
  • The disc was badly written (bad writing quality): Try using Isobuster to recover the data.
    + Read more here!
  • We advise to use the Philips Intelligent Agent to keep your Philips ReWriter up to date. Updating your ReWriter may solve some problems.
    + Read more here!

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