Help and FAQs!
Problem Solver

Other problems and questions.

1. Why is there a difference in the name in Windows and the one on the label or box?

Many drives are sold with different fronts (eg. black, grey, silver,…) but are except from this front identical. Their commercial name is different but the name in Windows is the same.

2. My disc has some cracks or is seriously scratched. What now?

Using such discs can cause serious damage to your drive(s). We advise to back up the data and not to use the damaged anymore.

3. May I use cleaning discs?

We advise NOT to use cleaning discs as the brushes can damage the fragile laser optics of your drive.

4. May I use strangely shaped discs?

We advise NOT to use any disc that is not perfectly round as the unbalance caused by strangely shaped discs can cause damage to your drive.

5. Read more on Microsoft Help & Support

Microsoft offers information on some specific problems which might occur in Windows XP:
+ Troubleshooting DVD Playback in Windows Media Player for Windows XP
+ How to Troubleshoot Audio CD Creation in Windows Media Player for Windows XP
+ Resources for troubleshooting DVD problems in Windows XP
+ CD-ROM access is missing and messages cite error code 31, code 32, code 19, code 39, or code 41 after you remove Easy CD Creator in Windows XP
+ How to troubleshoot CD-ROM drive problems in Windows XP
+ 'Incorrect function' error message when you access the CD-ROM drive, the DVD-ROM drive, or the CD-RW drive
+ Compact Disc Recorded in Windows XP Is Missing Files or Folders or Is Unreadable
+ CD-ROM Drive May Not Be Able to Read a UDF-Formatted Disc in Windows XP
+ How to troubleshoot issues that occur when you write data to a CD-R or CD-RW optical disc in Windows XP

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Help and FAQs!Problem Solver

Other problems and questions.

Help and FAQs!
Problem Solver