Philips StorageUpdates - Help and FAQs!

Every drive is equipped with a small piece of computer software (the firmware), which controls eveything the drive does. This piece of software can be updated, to offer more, better or improved functions for your drive.

Why should I update?

Even after releasing a drive, it is possible that more functions are added to a drive or that functions are improved. To enjoy these new or better functions, it is always wise to have your drive up to date. This can be done by updating the firmware of your drive.

How do I update my drive?

How do I update my drive?
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How do I know what has been changed?

Most firmware updates downloads also contain a document describing the changes compared to the previous versions.
To read this, you need Adobe Acrobat Reader. Download it here

Which precautions should I take before updating?

Please close all running software applications.
Temporarily disconnect from the Internet and shutdown antivirus programs.
Eject any discs from the drive you want to update.
As long as the updating process is ongoing, do not interact with the PC.
Do not try to update with any version, which is not officially released by Philips.

Do I loose my warranty when I update my drive?

No, as long as you follow our precautions and as long as you only use official updates for your product.

How long does updating take?

Normally, it takes only a minute to update your drive. It is possible that the updating tool requires a restart of your system before updating.

Do I have to restart my system after updating?

If required, the updating tool will ask you to restart (reboot) your system, to make sure your drive will work fine after updating.

Windows (tm) says if found new hardware after updating. Is this correct?

Yes, Windows (tm) may see your drive has been updated, and will therefore show the 'New hardware found'. This screen will disappear after some seconds..

The update tool does not work or reports that the file was damaged

The update tool checks itself before updating starts. If an error occurred during downloading the update file, this will be detected and the tool will refuse to work. Download the update file again.

I get the message: 'Access denied. You need to have administrator privilige to flash drives' (or similar)

When you are a user with limited rights, Windows will not allow you for security reasons to flash or update a drive. You need to switch to an administrator account to be able to update your drive.

The update tool reported 'Invalid firmware version' (or similar). What now?

You probably selected the wrong update. Search again or use the Philips Intelligent Agent.

Help and FAQs!Updating your drive

Help and FAQs!
Updating your drive